Symantec Norton Security group has been in my experience the worst in providing even just basic informational support. I had a question that was fairly easy for a customer and it's been a week and I've not received a response from them. Not even an automated response was sent back as a notification that the email was received - nothing. One week now and they've not replied. That is pathetic.

A previous post http://remotesupportsoftware.blogspot.com/2005/12/november-19th-2005-at-454-am-this-new.html highlighed reports how their software at the time had difficulty removing the W32/Sdbot-ADD worm.

Symantec products, in my opinion, aren't that good either, too pricey, often add to a problem, and in most cases I find them slow. For example, the Norton Antivirus software is a computer CPU and memory hog! While working on a system to resolve another issue, I'll turn off that program just to allow the computer to work faster so I could complete the original problem.

In the case of Norton security, it IS THE PROBLEM. What a piece of junk that program is. It's worse than Microsoft Vista's UAC (User Access Control). I had to work out a bunch of issues for a customer that was unable to send email because Norton security was blocking Outlook, yes Outlook, from sending email . Norton Security is a horrible joke to play on people.

Tags: symantec security,software, symantec,security

Remote Support and Collaboration like Webex, Gotoassist, 4RemoteSupport

Remote Support Software

There are many products on the market today that give computer technicians a tool for providing Internet based remote support software. The tools are generally of two flavors. One is the well known brand names of remote support that have a very technologically advanced and robust system for desktop remote support and communication like 4RemoteSupport, webex, or gotoassist to name a few. These are the extremes on one end of the scale. They are well known brands and do a very nice job of giving techs the tool to remotely assist users on the web. On the other end of the scale is the least most technologically advanced systems that are merely a program sold to you that have network configuration information compiled into them so that when they are downloaded and executed, they are programmed to connect to your "burned in" address. These are cheap and found from a variety of software vendors. There are even site s that let you build you own program that will do exactly as described. This type of program for remote control access of computers over the web to provide web-based remote support works well. Their inherent problem is that when your location from which you are providing remote support from changes, the program is obsolete. Not only can they not adjust if the location your providing internet based remote support software from changes, but they will also fail if you change Internet providers. So let's say for example, you switch from cable to DSL, Cable, or a dedicated circuit like a T1 or fractional T1 (old technology), the PC remote support software program that has you network information burned into it for your to provide remote tech support to your users or customer s to has just been rendered useless because it's programmed to connect to your old network address. A better approach is to use a system that maybe is in the middle of these two extremes since at these two extremes come a price difference as well.

Windows 12 Release Delayed

Windows Vista Release Delayed It's so common that Microsoft delays their releases. I could remember going as far back as the first windows 95 release date. It was postponed several times. At this point, whatever I hear or read as the release date, I tack on 6 months to a year. it may just be a well used and repeated marketing mechanism. For each delay there's an announcement and the buzz kicks about around all circles not just tech support rings. these delays resonate up the ranks to individuals who are making business and budget decisions (that's not to say tech-heads don't do those sort of things). Businesses make decisions on the deployment of computers depending on release dates of windows OSes. I am certainly sure of this as one of my company's customers is waiting for the release of Vista before making a substantial purchase of new desktops.

Online PC remote support software

Remote Support Software

If I'm not mistaken, I believe the next Microsoft Server OS is called longhorn. One of the key changes in the networking subsystem is the total integration or "built-in-ness" of IPV6 for both vista and longhorn (server and desktop). Vista is, as I last heard and looked it up, due to be released in January of '07. As far as the next server release, those release delays are even more prevalent with the Server OSes so until the due day is just a month or two a way, actually a week or two, it's hard to believe it will be released when expected.