Information Technology Support - Adventure (Rated PG): Computer Desktop and Server Management

Information Technology Support - Adventure (Rated PG): Computer Desktop and Server Management

Are you considering offering your customers a NOC type service for their desktops and servers. Want to monitor your customer's networ kand data infrustructure to provide more support and generate more revenue by knowing about problems before your customers do. Managed service can be provided by a software package known as Kaseya.

Symantec Norton Security group has been in my experience the worst in providing even just basic informational support. I had a question that was fairly easy for a customer and it's been a week and I've not received a response from them. Not even an automated response was sent back as a notification that the email was received - nothing. One week now and they've not replied. That is pathetic.

A previous post http://remotesupportsoftware.blogspot.com/2005/12/november-19th-2005-at-454-am-this-new.html highlighed reports how their software at the time had difficulty removing the W32/Sdbot-ADD worm.

Symantec products, in my opinion, aren't that good either, too pricey, often add to a problem, and in most cases I find them slow. For example, the Norton Antivirus software is a computer CPU and memory hog! While working on a system to resolve another issue, I'll turn off that program just to allow the computer to work faster so I could complete the original problem.

In the case of Norton security, it IS THE PROBLEM. What a piece of junk that program is. It's worse than Microsoft Vista's UAC (User Access Control). I had to work out a bunch of issues for a customer that was unable to send email because Norton security was blocking Outlook, yes Outlook, from sending email . Norton Security is a horrible joke to play on people.

Tags: symantec security,software, symantec,security

Windows 12 Release Delayed

Windows Vista Release Delayed It's so common that Microsoft delays their releases. I could remember going as far back as the first windows 95 release date. It was postponed several times. At this point, whatever I hear or read as the release date, I tack on 6 months to a year. it may just be a well used and repeated marketing mechanism. For each delay there's an announcement and the buzz kicks about around all circles not just tech support rings. these delays resonate up the ranks to individuals who are making business and budget decisions (that's not to say tech-heads don't do those sort of things). Businesses make decisions on the deployment of computers depending on release dates of windows OSes. I am certainly sure of this as one of my company's customers is waiting for the release of Vista before making a substantial purchase of new desktops.

Online PC remote support software

Remote Support Software

If I'm not mistaken, I believe the next Microsoft Server OS is called longhorn. One of the key changes in the networking subsystem is the total integration or "built-in-ness" of IPV6 for both vista and longhorn (server and desktop). Vista is, as I last heard and looked it up, due to be released in January of '07. As far as the next server release, those release delays are even more prevalent with the Server OSes so until the due day is just a month or two a way, actually a week or two, it's hard to believe it will be released when expected.

Netopia NBBS Remote Management Software

Pfizer Selects Netopia NBBS Remote Management Software to Support Broadband-Enabled Workforce
Netopia, Inc. (OTCBB:NTPA), a market leader in broadband equipment and service delivery software, today announced that Pfizer, Inc. (NYSE:PFE), has selected Netopia's Broadband Server (NBBS) platform to centrally manage, support, and administer Pfizer's broadband equipment deployed to over 10,000 remote sales representatives in Pfizer's North America field organization.
Pfizer's use of Netopia's TR-069 NBBS management system will enable Pfizer IT staff and help desk agents to remotely manage Pfizer's deployment of cable/DSL Wi-Fi gateways delivering secure broadband access to Pfizer's network and the Internet. With Netopia's NBBS platform, Pfizer will set up and configure its customer premises equipment (CPE), remotely update firmware, and apply security policies for firewalls and VPN access, all through a custom Web-based portal. Netopia is hosting the NBBS software for Pfizer's use at Netopia's hosting centers, allowing Pfizer personnel to securely access NBBS services on a subscription basis.
"We selected Netopia's NBBS remote management platform because it gives us the tools we need to reduce support calls and truck rolls to our remote sales representatives," said Jay Stallard, Senior Manager at Pfizer. "In addition to support cost savings, Netopia's software platform provides us a centralized management system for application of corporate security polices to ensure the integrity of Pfizer's network assets."

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Desktop Support via Remote Support

Found the following site below while searching the web. I don't even remember what I was originally looking for but came across this site and company. They have their act together and sound like they would be an asset for any organization looking to outsource projects.

PSTS' expert team focuses on resolving issues, scheduling requests and allowing you to concentrate on your business.

Utilizing Frontrange Solutions' Heat® (IT service management software) to track your support calls from first contact through resolution, we provide a mix of pc remote control for remote support and on-site services.
Support solutions are tailored to meet the specific challenges of your organization. The solution can be a mix of your staff and PSTS personnel.

PSTS Approach

- First-Level Support - Skilled technicians available to resolve a wide variety of issues and fulfill various requests.
- Specialists in troubleshooting a wide range of issues.
- Skilled phone and remote support technicians.
- Priority and call type assignment.
- Dispatch of PSTS field technicians.
- Call escalation to second level support.
- Second-Level Support- Skilled technicians capable of getting to the root cause of issues.
- Specialists in Microsoft Windows, Microsoft Active Directory, Cisco, Dell, and other leading networking products.
- Resolution action plan development and implementation.
- Skilled support technicians.
- Field Support Technicians - PSTS' hands-on network support team.
- Specialists in installations, troubleshooting, and on-site client interaction.
- Dispatched by PSTS first level or by your staff.
PSTS Deliverables
- Professional, timely, expert problem resolution managed by our experienced management team.
- Scheduled moves, adds and changes.
- Automated email reporting of ticket creation, re-assignments and resolution descriptions.
- Scheduled call trend reporting to allow you to make appropriate decisions regarding your IT environment.

About PSTS

PSTS is a premier Information Technology consulting firm located in Wilkes-Barre, Pennsylvania. PSTS is a proud member of the Penn Millers Group, a financially stable and growth-oriented group of companies whose founding member dates back to 1887.
It is PSTS' philosophy to help you make comprehensive, informed and cost-effective IT decisions. PSTS differentiates itself from other IT consulting firms by not only designing and implementing the right solution, but also ensuring that your organization is prepared to maintain those remote computer support solutions. We'll be there at your side providing the service that has built PSTS' rock-solid reputation with our customers. Whether your organization is looking for a partner to handle a project from start to finish or to merely assist your internal IT department in a particular analysis or deployment, PSTS has the flexibility to accommodate your unique business needs.
One size does not fit all in the technology world and our consulting methodology ensures that PSTS understands your organization and its unique requirements before recommending a solution. PSTS acts in a consultative fashion because we believe technology solutions should facilitate business processes, not restrict them. We understand today's competitive remote pc access on the web marketplace and the role of technology as an enabler of your business strategy.
Let PSTS Empower Your Business Through Technology.

Read/Learn More : http://www.pennsoftware.com/