Remote Support and Collaboration like Webex, Gotoassist, 4RemoteSupport

Remote Support Software

There are many products on the market today that give computer technicians a tool for providing Internet based remote support software. The tools are generally of two flavors. One is the well known brand names of remote support that have a very technologically advanced and robust system for desktop remote support and communication like 4RemoteSupport, webex, or gotoassist to name a few. These are the extremes on one end of the scale. They are well known brands and do a very nice job of giving techs the tool to remotely assist users on the web. On the other end of the scale is the least most technologically advanced systems that are merely a program sold to you that have network configuration information compiled into them so that when they are downloaded and executed, they are programmed to connect to your "burned in" address. These are cheap and found from a variety of software vendors. There are even site s that let you build you own program that will do exactly as described. This type of program for remote control access of computers over the web to provide web-based remote support works well. Their inherent problem is that when your location from which you are providing remote support from changes, the program is obsolete. Not only can they not adjust if the location your providing internet based remote support software from changes, but they will also fail if you change Internet providers. So let's say for example, you switch from cable to DSL, Cable, or a dedicated circuit like a T1 or fractional T1 (old technology), the PC remote support software program that has you network information burned into it for your to provide remote tech support to your users or customer s to has just been rendered useless because it's programmed to connect to your old network address. A better approach is to use a system that maybe is in the middle of these two extremes since at these two extremes come a price difference as well.

Tone Software Corporation Tonesoft

ToneSoft's ReliaTel application sounds like an incredible product for monitoring and managing telecommunication devices. The devices could be from multiple vendors too. This is an app that I would love to see in action. Enabling Technologies Corporation has selected TONE’s ReliaTel Remote Management solution to expand the Enabling Managed Services Monitoring business.

Powerful Telecommunications Management Tool Monitors and Controls Multi-Vendor Devices From one Location

"A single convenient application, ReliaTel gives authorized staff complete control of multi-vendor voice systems. The system enables authorized staff to control local and remote devices, enabling global monitoring from one location with a common interface. With no need to buy multiple management packages or depend on outside monitoring centers, maintenance and staff training costs drop dramatically."

Read the rest of the news article on Tone Software's site

This is something new to add to the list of experiences.

I'm kind of baby sitting a computer network for a brokerage firm. They have their main offices in Manhattan but a bunch of the brokers have houses out east on Long Island - the Hamptons. This company has purchased a house and referbished the inside to make it look nice, new and comfortable. They equippedthe office with some state of the art computers, each with dual screens, and a high speed connection to the internet and their main office for trading. The computers ahve some financial broker type software on them from which the traders/brokers work from.
I'm spending the day out here waiting for something to fail I guess if they paid their IT staff more money, one of them would have a house out here too and be able to do this instead. I guess they don't and of course it's cheaper for them to hire my company to do it for them for the duration of the summer.
They've go a pretty good setup and it works out great for the employees. They finnish up work and with no commute home, they're in the pool by 4:30 in the afternoon. wow.

The dell desktops they have are quick and this is the fastest internet access I've experienced. The dual screens are pertty cool too but I'm not used to having them so it takes a little adjusting to look at both of them. I catch myself looking for a window I openned often on the same screen just to realize the window is o nthe other. Oh well...

Source:ITWorld
May 26, 2006

Enterprise software developer Hummingbird Ltd. said on Friday that it agreed to be purchased by holding company Symphony Technology Group in a deal valued at US$465 million.

The company reported a $4.9 million profit in its second quarter, driven by winning new customers and expanding deals with existing customers. Hummingbird competes with other ECM developers including Interwoven Inc., IBM Corp., EMC Corp. and FileNet Corp.
Provided the transaction is approved by shareholders and regulators, the acquisition is expected to close in July.
Symphony Technology Group owns several companies including Information Resources Inc. and Gers Inc.

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