Sunday, June 17, 2007

Symantec Norton Security group has been in my experience the worst in providing even just basic informational support. I had a question that was fairly easy for a customer and it's been a week and I've not received a response from them. Not even an automated response was sent back as a notification that the email was received - nothing. One week now and they've not replied. That is pathetic.


A previous post http://remotesupportsoftware.blogspot.com/2005/12/november-19th-2005-at-454-am-this-new.html highlighed reports how their software at the time had difficulty removing the W32/Sdbot-ADD worm.

Symantec products, in my opinion, aren't that good either, too pricey, often add to a problem, and in most cases I find them slow. For example, the Norton Antivirus software is a computer CPU and memory hog! While working on a system to resolve another issue, I'll turn off that program just to allow the computer to work faster so I could complete the original problem.

In the case of Norton security, it IS THE PROBLEM. What a piece of junk that program is. It's worse than Microsoft Vista's UAC (User Access Control). I had to work out a bunch of issues for a customer that was unable to send email because Norton security was blocking Outlook, yes Outlook, from sending email . Norton Security is a horrible joke to play on people.


5 comments:

Anonymous said...

I agree, their support is horrible. I've never had a good experience with them yet. It's always a basic simple tech support question and it juts either goes unanswered or it takes several attempts before i get through to anyone knowledgeable or helpful.

Anonymous said...

Some of their products I liket o classify as annoying.

RudeAwakening said...

I find their anti-virus software has always been slow in comparison to McAfee. It could just seem that way but to me it's been a consistent pattern I've seen with their anti-virus software application over the years through many versions.

Anonymous said...

Norton Symantec desktop products I've always found to always slow down computer desktop systems dramtically. When a remote desktop computer needs support then norton security can also falsely classify pc remote control programs as worms or trojans. False positives for computer remote control progrmas can interfere with support software like remote support software packages. I don't know if established LAN based desktop applications can be improperly identified and malware.

Anonymous said...

Norton's management console for remotely managing large (or small) number of desktops from a server is really solid and easy to implement and use.