The Hewlett Packard StorageWorks U320e (AH627A) Storage Controller is not compatible with the Dell 2950 PowerEdge Server.In a previous port I review software how software tools that give techs the ability to remotely access and remote control computers both on the LAN and the Internet, benefit both the organization the tech works for and the customer, client or user who is receiving the desktop support.
http://remotesupportsoftware.blogspot.com/2006/12/remote-support-softwarethere-are-many.html
This was an onsite customer support call:
In this post I want to tell the world (tech world) about a little problem with a Hewlett Packard StorageWorks U320e (AH627A) Storage Controller intended to be used with a tape autoloader In a Dell 2950. I hope everyone bookmarks this page and lets the world know about the compatibility problems of this card with the Dell 2950 Server.
The card simply does not work in the PowerEdge. It will work in a PowerEdge 2900 but not in the 2950 model (who knows why). HP finally confirmed the problem and they will be shipping me a new storage controller that will work with the 2950. The symptoms are the fans just operate at high speeds and do not reduce their speed and their is no video. There's no much you can do at this point. I updated the BIOS and every other thing that had an update for it from Dell's website for this service tag. It just would not work.
Now HP OEMs these cards and places their name on them. The manufacturer was unable to confirm that the Hewlett Packard StorageWorks U320e (AH627A) Storage Controller card would not work and Dell's support simply said the card is compatible and there's nothing wrong with the server. After speaking with HP support for several hours, it was determined that the Hewlett Packard StorageWorks U320e (AH627A) Storage Controller is not compatible with the Dell 2950 PowerEdge.
Link to this post:
http://remotesupportsoftware.blogspot.com/2008/01/hewlett-packard-storageworks-u320e.html
