Computer Support - Adventure (Rated PG): Computer Remote Support Software
Prior Post:
Computer Support - Adventure (Rated PG): Computer Remote Support Software
LiveMeeting Demo:
http://office.microsoft.com/en-us/livemeeting/HA102035491033.aspx
LiveMeeting Trial Download (registration form) :
https://trials.messaging.microsoft.com/site/
LiveMeeting is more than a conferencing and collaboration application. Hidden inside is online software application is computer remote support software for computer remote support.
Desktop remote support can be accomplished with Microsoft's LiveMeeting. The attendees are in a session with the presenter can optionally allow access to their applications (1 or more) for viewing or for remote control. This is useful feature and built-in tool of LiveMeeting as for demoing feature of a program of for online training and guidance. Tech support can use this feature too as they can access the desktops of the remote computers to show users how to perform specific task within an application, correct configuration errors or even install/upgrade new software.
The benefits are far reaching and the benefits out-way any of the negatives which there was only one that I saw. Microsoft LiveMeeting needs to install using the windows installer which in itself is not that bad. Where is can be come complicated, especially in regards to presentations. is that if a remote computer has a problem with the windows installer service on their computer desktop then Livemeeting will not start. This problem is present for many online apps. One of the ways to circumvent it or to overcome the possibility of this occurring is to have another method for the software, in this case computer remote support software that is imperative that it downloads and connects, is to download and install. Many applications use activex to add features to the browser or to give online access to more features for the desktop to utilize for the duration for the duration of the time the connection persists.
Remote Support Software
For fast access to clients' remote desktops, computers and servers there no better choice than remote support software. Remote support software helps technical supprot departments, support greoups and conpanies get to the problems faster by useing the web rather than traditional means for access computers for support.
Remote support on the web
Remote support on the web for remote computer access and desktop remote control support.
Labels: express, livemeeing, microsoft
posted by 2cents at
Monday, February 11, 2008
4 Comments:
LiveMeeting is a useful tool for online meetings and awesome for presentations. I tried using it for remote support of some friends computers but I found that if a computer has even the slightest problem with windows installer, livemeeting won't install. There needs to be a backup method for accessing the target computer. If all is well and good then the computer will connect.
Also a problem, if the computer's browser has active-x controlled in a manner that the browser doesn't allow every activex control to be installed then that is also a major problem. the download to the client is kind of slow, although the technology used implements the install in the best manner, I thought is was little time consuming for strictly a remote control session. The long install or delay in setup for online meetings really doesn't matter as the participants prepare for the meeting and have extra time to download and install the necessary components.
By
Anonymous, at Tue May 13, 04:42:00 AM EDT
although it works for remote control, for a user that is setting up for a meeting or just needs some basic help during a conference. I'd find it a little cumbersome for remote computer support - I don't believe that's what Microsoft had in mind for this software it's not really geared for remote computer support.
By
Anonymous, at Tue May 13, 04:45:00 AM EDT
pricey.... just like many of the other big names in this type of software.
By
Anonymous, at Tue May 13, 04:46:00 AM EDT
https://www.blogger.com/comment.g?blogID=18413036&postID=6657968007948279180&page=0
By
Anonymous, at Tue May 13, 04:47:00 AM EDT
Post a Comment
Links to this post:
Create a Link
<< Home